Our FAQs section is a useful source of information to find the answer to any questions you may have about our rental service. If your inquiries remain unanswered, you’re welcome to contact us to speak with one of our representatives:
About Us
- About Hurricane Hire
Thank you for your interest in Hurricane Hire – Gippsland’s vehicle rental specialists!
At Hurricane Hire, we aim to set new standards in transportation services. As a family-owned business, our dedication to quality, reliability, and customer satisfaction drives everything we do. We recognize the importance of convenient and dependable transportation and strive to offer a hire service that exceeds expectations.
Our fleet features a wide selection of new, well-maintained vehicles, including cars, SUVs, vans, utes and trucks, to meet various transportation needs. Whether you’re planning executive travel, a holiday, corporate event, or any other journey, we have the perfect vehicle for short- or long-term hire.
What sets Hurricane Hire apart is our hassle-free delivery service. We not only offer vehicle drop-off or pick-up (terms and conditions apply) but also pride ourselves on exceptional customer service. Our team is committed to making every experience with us safe, comfortable, and memorable.
To discuss how Hurricane Hire can meet your transportation needs, contact us at hire@hurricanehire.com.au or 1300 123 820 to speak with one of our representatives.
We look forward to assisting you with your vehicle rental needs!
- What are your hours of service?
Our Office hours are Monday-Friday 8:00am-5:30pm & Saturday 9:00am-3:00pm. Closed Sunday and Public Holidays. Visit our social media accounts @hurricanehire for updates on our Office Holiday Hours!
While we do not have a physical office onsite and operate remotely at this time, our dedicated team is always here to help you with any inquiries or assistance you may need.
Age Restrictions
- What are your age requirements for renting or driving a vehicle?
To rent and drive a vehicle with Hurricane Hire, persons must be:
- Minimum age of 25 years
- Maximum age of 80 years
All approved drivers of the vehicle must possess a full and unexpired driver’s license with no driving restrictions issued by the appropriate government authority and held for a period of 12months or longer.
Hurricane Hire does not accept Learners or Provisional Licenses (P-Plates) for rental purposes.
Terms
- Do any special terms or conditions apply to your rental vehicles?
From the time you collect your hire vehicle, you and any nominated authorized driver are financially responsible for any loss of or damage to the rental vehicle and any rental accessories. This includes damage caused outside of your control including hailstorms. You and any additional drivers noted on the rental agreement are also bound by Hurricane Hire’s standard terms and conditions outlined in the rental agreement.
Hurricane Hire does not accept Learners or Provisional Licenses (P-Plates) for rental purposes.
Age requirements:
- The minimum age to rent and drive a vehicle with Hurricane Hire is 25 years of age. All approved drivers of the vehicle must possess a full and unexpired driver’s license with no driving restrictions issued by the appropriate government authority.
- The maximum age to rent and drive a vehicle with Hurricane Hire is 80 years of age. All approved drivers of the vehicle must possess a full and unexpired driver’s license with no driving restrictions issued by the appropriate government authority and held for a period of 12months or longer.
Required Credentials
- What credentials do I need to present when I pick up my rental car?
All drivers must present their physical, and unexpired driver’s license with no driving restrictions issued by the appropriate government authority. The identification must include a photo, name, and current address that matches the individual.
- Do you accept any other forms of identification in lieu of a driver’s license?
No, all approved drivers must have a valid, and unexpired driver’s license with no driving restrictions issued by the appropriate government authority.
Hurricane Hire accepts international driver’s licenses as long as they are in English, valid, and include a recent photo. When presenting an international license, please also provide proof of local address and a copy of your valid passport with matching details at the time of booking.
- Do you accept digital driver’s licenses?
Hurricane Hire accept unexpired digital driver’s licenses with no driving restrictions issued by the appropriate government authority and ask that you bring your physical driver’s license with you when collecting your hire vehicle. A copy of your original driver’s license will be required at time of booking.
Additional Drivers
- Can someone else drive the car that I am renting?
Yes. Individuals are to be approved by Hurricane Hire, equally certified as the main driver, hold a current and unexpired driver’s license with no driving restrictions and are between 25-80 years of age at time of the rental period.
You can add an additional driver during your rental at any time, the additional driver will need to provide Hurricane Hire a copy of their driver’s license.
Only approved drivers noted on the rental agreement are permitted to drive the hire vehicle.
- Are there any extra charges for an additional driver?
There are no extra charges for additional driver(s)!
To add an additional driver to your reservation, please send your request in writing to hire@hurricanehire.com.au.
Reservation
- How do I make a reservation?
To reserve a vehicle with Hurricane Hire:
- Contact Us Directly: You can reach us by phone at 1300 123 820 or via email at hire@hurricanehire.com.au.
- Online Booking Request: Alternatively, you can initiate a reservation through our website www.hurricanehire.com.au.
If you have any questions or need assistance, please contact us to discuss.
- Can your rates be checked online without making a reservation?
Absolutely! Feel free to explore our rates and rental vehicles by conducting a quick search on our webpage www.hurricanehire.com.au.
- How can I change my existing reservation?
Please email us at hire@hurricanehire.com.au with your booking request confirmation number and the changes you need. A Hurricane Hire representative will get back to you as soon as possible.
- Is a credit card required to hold my reservation?
Yes, Hurricane Hire requires a valid and unexpired credit card on file to hold any reservation. The credit card must be in the name of the renter or main driver listed on the Rental Agreement.
- Will my credit card be charged when I make a reservation?
At time of booking, Hurricane Hire will charge any and all monies payable to us under your rental agreement to your credit card. A Hurricane Hire representative will contact you for payment details. Please always ensure sufficient funds are in your bank account.
- Will I need to sign the contract before or when I collect my rental vehicle?
Hurricane Hire requires you to sign the Rental Agreement acknowledging and agreeing to our terms and conditions of your rental period at time of booking.
- Why isn’t the same rate always available when rescheduling my rental vehicle for a different date?
Car rental rates can change as much as airline prices do. We here at Hurricane Hire promise the rate you reserve is the rate you’ll pay – but we can’t promise that the rate you reserve today will apply if you lengthen or shorten your rental period.
- Can I change a pre-paid reservation?
Yes, please email us at hire@hurricanehire.com.au with your booking confirmation number and the changes you need. A Hurricane Hire representative will get back to you as soon as possible.
Changes to dates are subject to vehicle availability and cannot be guaranteed. Rates quoted will be at the daily rate.
- How do I cancel my existing reservation?
If you need to cancel your reservation, please email your request with your booking confirmation number to hire@hurricanehire.com.au.
- What is your cancellation policy?
If you need to cancel your reservation, please email your request with your booking confirmation number to hire@hurricanehire.com.au.
You can cancel your reservation any time before your scheduled pick-up day. Fees may apply:
- No fee if you cancel 7 days or more before your rental start date.
- $100 fee if you cancel within 7 days of your rental start date. The remaining security deposit will be refunded within 3-5 business days.
- If you don’t cancel before your scheduled pickup day or don’t collect the vehicle, a $100 no-show fee will be deducted from the security deposit, and the remaining amount will be refunded to your credit card on file.
Vehicle Rates
- Does Hurricane Hire have the best rental rates?
At Hurricane Hire, we strive to provide the most competitive rates possible, regardless of the time of year or demand.
- Are your vehicles available to lease?
No, but we offer long-term rental options for customers needing a vehicle for an extended period. Our long-term rentals range from a minimum of 30 consecutive days to a maximum of 300 consecutive days. The longer the rental, the greater the daily savings. Secure your vehicle today!
- Do you have a milage limit on your rental vehicles?
Hurricane Hire offer *unlimited kilometers on all our rental vehicles. Contact us to discuss!
- How is my rental rate calculated?
Your total rental rate is based on the information provided at the time of reservation. The daily rate depends on the day of the week you pick up the vehicle and the duration of your rental.
Rental days consist of consecutive 24-hour periods starting at the time of commencement of rental indicated on your Rental Agreement.
- How long can I rent a vehicle for?
In most cases, you can rent a vehicle for as long as you need, whether it’s for a few days or several weeks. Vehicle availability may vary, so please check with us for specific timeframes.
- Can I rent by the hour?
No, we do not offer hourly rentals. Hurricane Hire rentals are based on a daily rate. While you can rent a vehicle for a few hours, you will be charged the daily rate for the full 24-hour period, and the same booking terms and conditions will apply.
- Do you offer one-way rentals?
Yes, Hurricane Hire offer one-way rentals depending on vehicle availability. Additional fees apply for rental collection. Contact us to speak with a representative for a personalized quote and terms.
- Do you offer long-term rental discounts?
Yes, we can provide you with a discounted rate for a longer-term rental. Our website rates vary based on the rental period. For rentals exceeding 30 days, please contact us directly for a special rate and quote.
- What rate will I pay if I choose to return my rental vehicle earlier than originally scheduled?
You’re welcome to return your rental vehicle to us sooner than your scheduled end date and time.
However, please note that if you’ve booked the vehicle for a specific duration, charges for the full contracted rental period will still apply.
- Why have I been charged more than my quote?
Your final charge may differ from the initial booking rate due to:
- Additional rental days
- Fuel costs
- Optional Excess Reduction Package
- Optional protections (Accident, Windscreen & Tyre Protection)
- Added items (e.g., child seats)
- Delivery and pick-up Km distance fees
- Early or late return adjustments
- Necessary Cleaning Fees
Please note that any added items are subject to applicable fees and taxes (GST, and any Administration and penalty fees).
To receive a copy of your invoice, please contact us.
- Are your vehicles available to lease?
Fees and Taxes
- Do you require a deposit to rent a vehicle?
Yes, a *refundable security deposit of $1,000 will be charged to your credit card at time of booking. Hurricane Hire does not accept cash bonds.
The security deposit “Bond” is not rental insurance and does not limit any driver’s liability for damages to the hire vehicle. You will be responsible for all damages to the vehicle, regardless of whether they exceed the security deposit amount.
Once billing is finalized, and the vehicle is returned to Hurricane Hire, remaining deposit funds will be returned to the credit card on file within 3-5 business days. Please be aware that public holidays may delay processing times. Hurricane Hire is not liable for any overdraft fees or other charges resulting from the timing of the refund.
- Do late-return fees apply to your rentals?
Hurricane Hire allows a 60-minute grace period for returns. If the rental is returned 61 minutes or more past the agreed return time, a late fee at the full daily rate will be charged to the credit card on file.
If you anticipate being late, please notify us immediately. Our representative will provide you with instructions on how best to drop off your rental vehicle at the designated location.
For after-hours returns, please note that you are still responsible for the rental’s wellbeing until our team takes physical possession of the car. We will contact you shortly thereafter to finalize the details of your booking.
- Are fuel costs included with your rental vehicles?
Our rental rates do not include fuel costs; however, we provide a tank of fuel to get you started on your journey. Refueling expenses are the responsibility of the renter or authorized driver.
You or the authorized driver must return the rental vehicle to Hurricane Hire on the agreed scheduled day and time with a full tank of fuel. Failure to do so will result in a refueling charge at our daily fuel rate.
Deals, Discounts and Rewards
- I was interested in booking an advertised offer, but the vehicle wasn’t available. Can you explain why the special rate was offered if the vehicle was not available?
Hurricane Hire has a limited supply of each vehicle type, and some popular models are quickly reserved, especially during peak rental times when rates are lower. If your travel dates are flexible, consider adjusting your pick-up time for better availability. When you find the vehicle you want at a favorable rate, we recommend reserving it immediately to secure it before it’s booked by another customer.
- How can I get the very best car rental deal?
The more flexible you are with your rental dates, the more you can save. Your rate depends on your travel dates and duration. When you find an excellent rate, book it immediately before it’s gone.
- Can I earn Frequent Flyer miles or Reward points when renting your vehicles?
Hurricane Hire does not offer frequent flyer miles or reward points on our rentals.
- Do you offer coupon discount codes?
Stay connected with us on Facebook and Instagram @hurricanehire for advertised specials and rental discounts.
Vehicle Options
- What types of vehicles do you offer for hire?
Our fleet consists of new, meticulously maintained vehicles, offering a wide selection of cars, SUVs, vans, and utes. We’ve thoughtfully curated our fleet to accommodate various transportation requirements. As a result, our online reservation system is the simplest way to view the vehicles we have on offer at our Warragul VIC location.
- Do you offer 4-wheel drive vehicles for rent?
We offer a range of mid-size to large SUVs for rent, with the larger options featuring 4WD capabilities.
- Do you offer hybrid and low-emission vehicles for hire?
Hurricane Hire does not offer hybrid and low-emission vehicles for hire.
- Are campervans available for rent?
Hurricane Hire does not offer campervans for rent at this time.
- Do you offer small buses or coach vehicles for hire?
Hurricane Hire does not offer small buses or coach vehicles for rent at this time.
- Do you offer small moving trucks for hire?
Yes! Our trucks can be driven with a government-approved car driver’s license. Rental includes unlimited kilometers, a small trolley, and a hydraulic lift.
Terms apply. Weekend rentals are a 3-day hire minimum and rental period begins at PM on Friday and ends at AM on Monday.
Hire extensions are subject to availability and must be approved in advance.
Important Information:
Diesel Particulate Filter (DPF) System: It’s the renter’s responsibility to monitor the DPF system. Failure to do so may lead to maintenance charges if the system is damaged. Instructions for maintaining the DPF system will be provided at booking finalization and are available in the truck cabin.
Overhead Damage: The renter is responsible for any overhead damage up to the insurance excess specified in the rental agreement. The vehicle’s overhead clearance is 3 meters.
Permissible Usage
- Is smoking permitted in your rental vehicles?
Smoking is strictly prohibited in all Hurricane Hire rental vehicles. If a vehicle is returned excessively dirty or with strong odors, such as those from tobacco, marijuana, or vaping, a $250 cleaning fee will be applied. For cases requiring professional cleaning, Hurricane Hire reserves the right to charge additional fees based on the extent of the cleaning required.
- Is towing permitted with your rental vehicles?
Towing is not permitted with our rental vehicles due to the risk of serious damage. This is a key part of our rental agreement, and any towing is a violation of your rental responsibilities.
However, our Mitsubishi Triton Ute models include towbars and are approved for towing box or cage trailers only. Towing camper trailers, machinery, or hazardous goods is strictly prohibited.
For further details or to discuss your towing needs, please contact us at 1300 123 820 or email hire@hurricanehire.com.au.
- Can I rent a vehicle to take a driving test?
No, a valid driver’s license is required to operate and rent a vehicle from Hurricane Hire due to potential liability.
- Are there any restrictions on where I can take your rental vehicles?
The renter or authorized driver is only permitted to use the hire vehicle on state government-approved roads, which include properly formed and constructed sealed, metaled, or graded gravel roads. Unless specifically permitted in writing by Hurricane Hire, driving the vehicle through snow, on beaches, or through streams, rivers, lakes, dams, or floodwaters is prohibited.
If you plan to visit remote areas with your hire vehicle, we recommend discussing your itinerary with us. Our representatives are knowledgeable about local areas and can inform you of any conditions that may apply to your planned routes or destinations.
Out-of-state travel is permitted, though additional fees may apply. For more information, please contact us to speak with one of our representatives.
- Can I change where I return my rental vehicle after I have picked it up?
Yes, but please notify us at least 24 hours in advance. Additional fees may apply for vehicle collection. For a quote, please contact us to speak with a representative.
- May I extend my rental beyond the original return date?
Yes, subject to vehicle availability and any conflicting reservations. Please provide a minimum of 24 hours’ notice for any rental extension requests. Booking extensions not guaranteed.
- Can I pick up my rental vehicle outside of operation hours?
Yes, for earlier vehicle pick-up times, please contact us at 1300 123 820 or hire@hurricanehire.com.au to discuss.
Please be aware that Hurricane Hire vehicles returned after hours remain the responsibility of the renter or authorized driver until they can be inspected by our team when we reopen for business, as per our Terms and Conditions.
- Do you permit pets in your rental vehicles?
At Hurricane Hire, we welcome pets to accompany you on your journey. Whether it’s a short or long trip, we offer a diverse range of suitable vehicles for traveling with a pet.
Fees, terms, and conditions apply:
- Only your own small domestic pets (dogs or cats) are permitted in the hire vehicle.
- If the vehicle requires professional cleaning upon return, Hurricane Hire reserves the right to charge an additional fee based on the extent of cleaning required (up to $250).
Please ensure you bring everything your pet may need for the journey, such as:
- Pet crates, seat belts, leads, and harnesses: Pets must be securely confined or restrained at all times while inside the rental vehicle to prevent injury or accidents.
- Blankets: If your pet sheds heavily, bringing blankets can protect the upholstery and make cleaning easier. Ensure the vehicle is returned clean and free of pet hair to avoid additional cleaning fees.
- Drinks and treats: Keep your pet hydrated and content by packing a travel water bottle or bowl and some treats.
- Toys: Bringing your pet’s favorite toys and comfort items can help them feel more at ease during the journey.
Pet owners are solely responsible for ensuring the wellbeing and safety of their pets. Renters or authorized drivers must adhere to the rules and laws of each Australian state concerning traveling with pets to avoid accidents, injuries, or fines.
Toll Charges
- Can I travel on toll roads?
Yes. You will be notified by Hurricane Hire of any toll charges incurred during the rental period and you will be responsible for paying the toll usage in accordance with the rental agreement.
You are not permitted to use your own personal e-tag or toll account, as this will conflict with the tolling system.
- How do I obtain my Toll charges information?
Hurricane Hire will promptly forward any toll notices received for your rental vehicle and dates, and charge monies due to your credit card on file. A receipt will be provided for your records.
LINKT Toll invoices may take up to 2 weeks after you’ve travelled before it appears online for our review.
Traffic Violations
- Who is responsible for parking, tolls, fines, and traffic infringements?
You are responsible for any parking, toll, or traffic violations.
Hurricane Hire will forward any penalty notices. A $20 administration fee may be charged for late payments and applied to your credit card on file, if we can’t charge your credit card, you will receive an invoice for payment.
- What is a traffic infringement?
An infringement occurs when the Australian road rules are not adhered to. It can result from various actions, such as speeding, running a red light, driving in a marked bus or transit lane, ignoring warning lights and bells at railway crossings, failing to adhere to road signs, road line markings, or littering. Infringements can also be issued for parking offenses, such as not purchasing a parking pass or ticket, exceeding time limits, parking against the direction of traffic, disregarding no stopping signs or clearways, or parking on the nature strip.
Insurance, Accidents/Damage, Roadside Assistance, and Safety Recalls
- Will my own insurance cover the damage to your rental vehicles?
Before renting, please check with your auto insurance provider and credit card company to see if they cover rental vehicles. This will help you understand your protection options.
- Do I need to check the condition of the rental vehicle at time of collection?
Although we keep detailed records, we suggest you take photos of the rental vehicle before you leave for your own peace of mind.
If you notice any issues with the vehicle that weren’t mentioned at time of booking, on your Rental Agreement, or with your Booking Confirmation email, please tell our onsite representative right away!
- What if I notice damage to the hire vehicle after I drive away?
If you experience poor lighting or bad weather during your vehicle inspection, don’t worry. You have one hour after picking up the rental vehicle to report any issues you might have missed.
Please contact is at 1300 123 820 or via email at hire@hurricanehire.com.au to discuss.
- What should I do if I have problems with my rental vehicle or breakdown on the road? Do you offer roadside assistance?
Hurricane Hire offers Roadside Assistance for your peace of mind. If the vehicle breaks down due to a malfunction, we will cover the costs, including towing if needed. If repairs take more than 24 hours, we’ll provide a replacement vehicle.
For issues caused by driver error, Non-Standard Roadside Assistance applies, and quoted costs will be charged to your credit card on file. Additional fees apply for towing or key replacement.
- What should I do if I am involved in an accident, or if the vehicle is damaged during my rental period?
In case of an accident:
- Call the Roadside Assistance number in your rental vehicle and the police if there’s third-party liability. Contact emergency services if anyone is injured.
- Ensure the vehicle is safe and secure before leaving the scene.
- Collect names, addresses, and phone numbers of all involved parties and witnesses.
- Notify us by email at hire@hurricanehire.com.au within 24 hours of any damage or incident, as stated in our Rental Agreement Terms and Conditions.
- Is damage cover included in the rental fee?
All bookings include our standard comprehensive cover.
Some exclusions to the damage cover apply. Please refer to our rental terms and conditions for more information.
- Can I purchase additional coverage with my rental?
When traveling, unexpected incidents can occur, and plans might change. To ensure a stress-free journey, consider our Excess Reduction Package for peace of mind. This package reduces Hurricane Hire’s $6,000 damage excess fee in the event of accidental damage or theft of the rental vehicle.
For $40 per day, our optional Excess Reduction Package lowers your liability to $1,500. It includes unlimited kilometers, our standard comprehensive insurance, free booking cancellation, roadside assistance, and theft protection.
Please note: Tire and windscreen repairs or replacements are not included.
- Do you offer Tire and Windscreen Protection?
Protect Your Journey for $10/Day!
Add peace of mind to your rental experience with our Tire and Windscreen Protection Package.Includes:
- Tire Repairs or Replacement: Be prepared for unexpected punctures or tire damage without any additional cost.
- Windscreen Repairs or Replacement: Drive confidently knowing that any chips or cracks in the windscreen will be taken care of.
For further inquiries, please contact us at 1300 123 820 or hire@hurricanehire.com.au to discuss.
- Does your Excess Reduction package cover me for all accidents?
You may not be covered in some situations, such as if the car is submerged in water, overhead damage, major underbody damage, or if you are driving under the influence of drugs or alcohol or engaging in illegal activities while driving.
Our insurance company will decide what is and isn’t covered according to our policy.
- Can I reduce my excess liability to $0?
No, unfortunately our insurance does not allow for us to reduce the excess on our rental vehicles to $ zero.
- Are your rental vehicles insured?
Yes, all of our rental vehicles are insured. Some exclusions apply. Please refer to our rental terms and conditions for more information.
Be aware that some multi-national car rental companies do not insure their vehicles, but we do! - Do I need to pay a damage fee if I am involved in a motor vehicle accident?
If there is any damage to, theft of, or third-party loss involving the rental vehicle, you are responsible for paying up to the excess amount of $6,000 specified in the Rental Agreement. Hurricane Hire reserves the right to make a reasonable estimate of the damage or loss. Upon completion of our assessment, we will charge your credit card an amount up to, but not exceeding, the applicable excess fee total.
- What if I am not at fault for the accident/damage?
Please make sure to obtain the contact information of the other party involved so that we can pursue them and/or their insurance company on your behalf for damages. It’s important to note that our pursuit of the other party does not release you from your contractual obligation to cover any damage costs for the rental vehicle.
- How can I obtain a Hurricane Hire Accident/Incident Report Form?
Within 24 hours of any accident, please contact us at hire@hurricanehire.com.au. A representative will promptly provide you with a copy of our Accident/Incident Report Form. Alternatively, you may download the form below:
Please forward a copy to Hurricane Hire and retain a duplicate of your completed Accident/Incident Report for your records.
- Do you have a Guide for clear distinction between reasonable fair wear and tear and unacceptable damage?
Hurricane Hire’s Fair Wear & Tear Guide is based on a Commercial vehicle that has travelled less than 100,000 kms:
GENERAL EQUIPMENT
Missing Service and/or Owner’s Manual = NO
Missing keys and/or Security System Remote = NO
Missing and/or damaged cigarette lighter, knobs, trims or aerials = NO
Missing and/or damaged tools and jack = NO
GLASS
One or two minor chips, bullseyes and/or stars (not in field of vision) = YES
Major chips, bullseyes and/or stars (and minor chips in field of vision) = NO
Non-operational and/or cracked/broken headlights or lenses = NO
TIRES
Worn tires due to driving conditions less than 30,000 kms travelled since fitted = NO
Any punctures, sidewall damage and blowouts = NO
Abuse – e.g. Burnouts, vehicle overloads = NO
Un-roadworthy = NO
Missing or damaged spare tire = NO
WHEEL TRIMS
Missing, split, badly disfigured and heavy scuffing = NO
Minor scuffing and light scratches = YES
INTERIOR
Screw holes from car phone removal without prior approval = NO
Burnt, cut, holed, ripped, visible repairs to seats and trim = NO
Permanent soiling to seats and carpets caused by abuse, spills, grease etc. = NO
Rips, cuts, marks and splits to trim and controls = NO
Normal odours = YES
Tobacco Smells = NO
Missing or inferior quality replacement controls = NO
Missing or damaged floor mats originally fitted = NO
Any damage or dents above the windscreen line, regardless of how minor = NO
Torn or split seat covers, luggage area, trim panels and floor coverings = NO
PAINT AND BODY
Any dents or damage above the windscreen line, regardless of how minor = NO
Minor scratching – less than 25mm in length and shallow, 2 per panel = YES
Major scratching – more than 25mm in length and/or deep, or more than 2 per panel = NO
Minor touch ups and/or minor flaking = YES
Prominent touch ups, spoils from animal/tree droppings, major flaking = NO
Evidence of poor repairs, colour mismatch, misalignment between panels = NO
Major abrasions, more than 25mm or signs of constant use of automatic car wash = NO
Dents – greater than 20mm diameter or surface paint penetration = NO
Dents – less than 20mm diameter = YES
Dents – no surface paint penetration and no more than 2 per panel = YES
Hail or storm damage, buckling, distortion or missing badges = NO
Minor stone chipping on bonnet, lower doors or wheel guards = YES
Prominent areas of major stone chipping = NO
Damage caused due to attachment or removal of decals and/or stickers = NO
Any damage to aerials = NO
Damage to paintwork from animal or tree droppings = NO
MOULDINGS, GRILLE, BUMPERS AND MUDFLAPS
Minor parking damage – e.g. scuffing and/or light scratches = NO
Medium damage – e.g. divots, gouging, minor dents and/or cracks = NO
Major damage – e.g. rips, major dents, distortions and/or holes = NO
Missing moulds, grilles, bumpers or mudflaps originally fitted = NO
SAFETY EQUIPMENT
Missing or broken wheel chocks, wheel nut indicators, UHF/VHF radios, safety triangles, first aid kit, fire extinguishers, recovery kits, and other small items not mentioned above = NO
Recharge of fire extinguisher = NO
UNDERBODY
Minor dents and deformations = YES
Major impact damage = NO
Exhaust leaks which are the result of visible damage to the exhaust system = NO
MECHANICAL
Failure to service and maintain the vehicle as per the manufacturer’s recommendations, resulting in premature component or assembly failure, e.g. engine seizure, metal to metal brakes and/or transmission failure = NO
Damages because of contaminated or incorrect fuel used = NO
Additional servicing requirements due to harsh operating conditions = NO
Any damage as a result of towing or being towed = NO
Water found in any components including diffs, engine and wheel bearings = NO
Excessive wear or failure of components resulting from operating in mud = NO
Premature failure of clutch = NO
Engine overheating from radiator blockages caused by foreign objects, mud, coal, grease, grass, etc. = NO
- What happens if I have a vehicle out on hire that gets recalled?
At Hurricane Hire, customer and employee safety is our top priority. When a vehicle is recalled by the manufacturer, we take immediate action. If the car you hired is recalled, we will contact you within 24 hours. You will receive an email with instructions on how, where, and when to return the vehicle for an exchange.
Locations
- Where are your locations?
We are based in the Gippsland region and extend our services to Southeast Melbourne. Our primary location is at the Turnbull Motors Mitsubishi & Nissan Dealership, at 4-6 Howitt Street, Warragul VIC.
While we do not have a physical office onsite and operate remotely, our dedicated team is always here to help you with any inquiries or assistance you may need.
- Can I pick up from your location and return the rental vehicle to another location?
Hurricane Hire offer you the option to pick-up a rental vehicle from our location and return it to another location. However, please note that additional fees may apply. For more information and to receive a quote, please contact us at hire@hurricanehire.com.au or 1300 123 820.
- Can I take the hire vehicle out of the state in which I am renting?
Our customers are permitted to travel interstate and to Tasmania within Australia. Hurricane Hire must be notified of planned interstate travel at time of booking.
Additional fees may be incurred for toll crossings or roadside assistance. It is the driver’s responsibility to understand and follow the road rules and regulations in each state.
Payment Options
- May I pre-pay my rental?
Yes, you can reserve and pre-pay for your rental by calling us at 1300 123 820. Please note that even if you pre-pay, you are still required to provide Hurricane Hire with your credit card information for your reservation file.
- What payment methods do you accept?
Payments accepted by Hurricane Hire are Visa, Mastercard, AMEX, and debit bank cards which display the Visa or Mastercard logos. Cash or cheque payments are not accepted.
- Can I use another person’s credit card with their permission?
No, a credit card in the renter’s name is to be provided at time of booking. The name and address on the credit/debit card must match that on the driver’s license and rental agreement.
- If I use a non-Australian credit card, how will my currency be calculated?
All charges and refunds will be in Australian Dollars (AUD). Hurricane Hire does not assume responsibility for any fluctuation in currency conversion rates if payments are made in a currency other than AUD. Prices are GST inclusive.
Rental Services
- Do you deliver your hire vehicles?
Yes, Hurricane Hire can provide delivery of the rental vehicle. However, the rates for delivery can vary based on the locations involved.
For rentals lasting 3 days or more and taking place within 100 kilometers from our depot, there is no charge for delivery. Delivery subject to our schedule availability only.
If your rental needs do not align with these conditions, please contact us directly for a personalized quote. You can reach us via email at hire@hurricanehire.com.au or by phone at 1300 123 820.
- Do you offer rental vehicle pick-up service?
Yes, Hurricane Hire can provide pick-up of the rental vehicle. However, the rates for pick-up can vary based on the locations involved.
For rentals lasting 3 days or more and taking place within 100 kilometers from our depot, there is no charge for pick-up. Vehicle pick-up subject to our schedule availability only.
If your rental needs do not align with these conditions, please contact us directly for a personalized quote. You can reach us via email at hire@hurricanehire.com.au or by phone at 1300 123 820.
- Do you provide taxi or bus reimbursement to your location?
Hurricane Hire do not provide reimbursement for taxi or bus expenses. However, our location is conveniently situated near the Warragal train station and town centre, offering easy access to taxi and bus services.
- Do you provide rental vehicle Pick-Up and Delivery to airports?
Hurricane Hire do not provide rental vehicle pick-up or drop-off to airports. We apologize for any inconvenience this may cause.
- Do you offer an Airport shuttle service?
Hurricane Hire do not offer an airport shuttle service.
Extra Equipment Rental
- Can I rent additional accessories?
All of our vehicles can be equipped with accessories upon request, subject to availability and additional charges. Please contact us via email at hire@hurricanehire.com.au or phone 1300 123 820 to discuss your specific needs.
Some of our vehicles come with factory navigation systems and Apple Car Play/Android Auto, but charging cords are not included. Please confirm these features at the time of booking.
Please note that we do not offer trailers, luggage compartment/racks, or the option to remove seats from minivans or other vehicles. If you require more space, we recommend considering one of our larger vehicle options.
- Can you confirm the availability of additional accessories?
While we strive to accommodate all requests, there may be instances where accessories are retained by other renters beyond their initial reservation period, potentially affecting their availability for your rental. As we offer each customer the same flexibility, we cannot guarantee the availability of all reserved accessories. For further assistance, please don’t hesitate to contact us via email at hire@hurricanehire.com.au or by phone at 1300 123 820.
- May I leave my own portable GPS navigation system in the rental vehicle?
It’s recommended to take your portable GPS and other small electronics and accessories with you when leaving the vehicle. If you must leave them behind, store valuables in the glove compartment or trunk. Always ensure the vehicle is secure and safe before leaving it unattended during your travels.
- What is the cost of a child safety seat?
Child seats are complimentary with a guaranteed 3+ days rental. For rentals less than 3 days, there is an additional fee of $30 per seat. A maximum of 3 seats per rental is allowed. If you require more than 2 seats, a larger rental vehicle is necessary.
Child seats are installed by our accredited KidsSafe installers, all child seats will be fitted forward-facing unless you specify otherwise. If you prefer a rear-facing child seat, please provide your request at time of booking or by contacting Us at 1300 123 820 or via email hire@hurricanehire.com.au
While we strive to accommodate all requests, there may be instances where child seats are retained by other renters beyond their initial reservation period, potentially affecting their availability for your rental. As we offer each customer the same flexibility, we cannot guarantee the availability of all reserved child seats.
Please remember, it’s the driver’s responsibility to comply with all applicable seat belt and child restraint safety laws.
Disability Services
- Do you offer vehicles for drivers with disabilities?
Unfortunately, we are unable to accommodate this request. However, for assistance with reserving a wheelchair-accessible vehicle, please contact us directly at 1300 123 820 or hire@hurricanehire.com.au. Our team will be happy to help you explore alternative options.
- Can someone else drive a vehicle rented by a driver with a disability?
Drivers for renters with disabilities must have a valid driver’s license with no driving restrictions, are of 25 – 80 years of age, meet all driver qualifications per Hurricane Hire’s terms of rental and accompany the renter with the disability to Hurricane Hire’s location at time of vehicle collection.
Only approved drivers noted on the Rental Agreement are permitted to drive the Hurricane Hire vehicle. Upon collection of the rental vehicle, each driver must be listed on the Rental Agreement, and they must present their current driver’s license at time of key handover.
You can add an additional driver during your rental at any time, you’ll also need to sign a revised Rental Agreement, and the additional driver will need to provide a copy of their current and valid driver license. To add an additional driver, please send your request in writing to hire@hurricanehire.com.au
There are no extra fees for additional driver(s)!
- Do you offer hand controls for drivers with disabilities?
Our apologies. We do not offer hand controls as a standard feature on our rental vehicles. However, we do strive to accommodate our customers’ needs to the best of our ability. If you require hand controls, please let us know in advance, and we will do our best to make the necessary arrangements or assist you in finding a suitable solution.
- What is your rental policy for disabled renters who travel with service animals?
We understand the importance of service animals and their role in assisting individuals with disabilities. Therefore, we welcome service animals in our rental vehicles at no additional charge. We ask that renters provide documentation of their service animal’s certification or registration, and we will ensure that our vehicles are properly cleaned and maintained to accommodate service animals. Our team is also trained to provide any necessary assistance to ensure a smooth and comfortable rental experience for all of our customers.
Post Rental
- What is your fuel policy? Do I need to return the rental car with a full tank?
Hurricane Hire rental rates do not include fuel costs, but we do provide a full tank of fuel to get you started on your journey. Refueling expenses are the responsibility of the renter or authorized driver.
You are responsible for the return of the rental vehicle to Hurricane Hire on the agreed scheduled day and by the due-time-in with a full tank of fuel. Failure to do so will result in a charge of the “daily” fuel rate by Hurricane Hire to refuel the vehicle.
- How can I get a copy of my receipt or rental agreement?
We offer two convenient options should you require another copy of your receipt or rental agreement:
- Email: You may send your request in writing to hire@hurricanehire.com.au. Our representative will respond during our office hours, which are Monday to Friday from 08:00am – 5:30pm, and Saturday from 09:00am to 3:00pm. Once we receive your request, a copy of your rental agreement or receipt will be promptly emailed to you.
- Phone: Alternatively, you can call us directly at 1300 123 820 during our office hours. Our representative will be happy to assist you and will forward a copy of your rental agreement or receipt to you via email.
If you have any further questions or concerns, please don’t hesitate to forward these to us.
- Do you have a Lost and Found Department?
Renters are responsible for their own personal belongings. If you believe you have misplaced an item, we encourage you to report it to us as soon as possible. While we cannot guarantee the return of lost items, we will make every effort to assist you in locating them.
- What is a “phishing” e-mail and how will I know if it’s fraudulent?
We understand the importance of safeguarding your personal information, especially in today’s digital landscape where phishing scams are becoming increasingly sophisticated. If you receive an email that appears to be from Hurricane Hire but raises suspicion, we encourage you to forward the entire email, including the sender’s address, to admin@hurricanehire.com.au. Your vigilance helps us protect our valued customers from potential fraud.
- I have some feedback. Who is the appropriate contact person for this?
If you have feedback that you’d like to share, we’re here to listen and assist you. To provide your suggestions or feedback, please reach out to us via email at hire@hurricanehire.com.au or by phone at 1300 123 820. Alternatively, you can visit the ‘Contact Us’ section of our website and fill out our Feedback form. We aim to address all inquiries within 72 hours, but some cases may require more time. Your feedback is important to us, and we appreciate your patience as we work to ensure your satisfaction.
